Emergency repairs
Burst pipes, no heat in winter, electrical faults and lockouts are dealt with straight away, day or night.
Repairs and maintenance
Repairs and maintenance, handled by one local team
Tenants report problems online or by phone, day or night. We decide how urgent each one is, send a vetted local contractor and keep you informed. We work with you to control spending while protecting your investment.
- 24/7 emergency line for tenants
- Vetted local contractors
- Every job and invoice in your owner portal
What we look after
From burst pipes to snow clearing
Coordination is included in your management fee on every plan.
Everyday repairs
Leaks, appliances, doors, windows and fixtures, booked in promptly and kept to a clear timeline.
Vetted local contractors
Plumbers, electricians, heating engineers, cleaners and handymen we know and trust across the North Shore.
Seasonal care
Snow and ice clearing for driveways, walkways and common areas, plus lawn care and landscaping.
Preventative maintenance
Heating tune-ups, gutter clearing and roof checks, scheduled to catch problems early and keep costs down.
Inspections
Condition reports at move in and move out on every plan, and bi-annual inspections on the Professional and Signature plans.
What we manageHow it works
How a repair is handled
- 1
Tenant reports it
Online through the tenant portal, with photos, or by phone at any hour.
- 2
We assess it
We decide whether it is an emergency, urgent or routine, and who should fix it.
- 3
Contractor booked
A vetted local contractor is booked. Larger work is talked through with you first.
- 4
Fixed and recorded
We check the work is done, and the invoice and photos go into your owner portal.
Your owner portal
Every job on record
See what has been reported, what is booked and what it cost, whenever you want to look.
- Open and completed maintenance jobs
- Invoices and quotes, with photos of the work
- Costs on your monthly statement
Questions about repairs
What counts as an emergency?
Anything that puts people or the property at risk if it waits: a burst pipe or major leak, no heat in winter, an electrical or gas problem, a broken exterior door or window, or a lockout. We deal with these straight away, day or night, then let you know what happened.
How do you keep repair costs under control?
We work with you to control spending while protecting your investment. Routine repairs are booked with trusted local contractors at fair prices and shown on your statement. Larger work is talked through with you, with quotes, before it goes ahead. Emergencies are handled first to protect the home.
Who pays for repairs?
Repair costs are paid by the owner from the rent we collect, and every invoice appears in your owner portal and monthly statement. Coordinating the work is included in your management fee. Where a tenant causes damage, we recover the cost from the tenant where the lease and the law allow.
Can I use my own contractor?
Yes. If you have a contractor you trust, tell us and we will use them for the jobs they cover, provided they are licensed where the work requires it and insured.
How do tenants report problems?
Through the tenant portal, where they can add photos, or by phone at any hour. Every request is logged, so nothing gets lost.
Hand the repairs to us
Book a free rental evaluation. One of our managers will walk the property with you, give you a rent we would be confident listing at and explain how we would look after it.