Answers to the questions landlords ask us most

With professional photography, a floorplan and listings on Zillow, Realtor.com, Trulia, Apartments.com, Zumper, Dwellsy and RentalSource, which syndicate to their partner sites. We answer every inquiry and follow up with each applicant.

From homes letting nearby. We compare your property with current and recent listings in your town, using the same data behind our North Shore Rent Index. You can also get a free rental report online.

Our team runs every showing, so you do not need to be there.

Every applicant is checked on income, credit and rental history against the same criteria, before any lease is signed. We accept all lawful sources of income, including housing vouchers and rental assistance.

Yes. We share a summary of each qualified applicant and our recommendation, and you make the final decision. Every applicant is assessed the same way.

A Massachusetts residential lease, prepared with the disclosures state law requires. We walk the tenant through it and keep the signed copy in your owner portal.

Yes. We take over the existing lease and security deposit, introduce ourselves to your tenant and set up rent payments with us. The leasing fee only applies when we place a new tenant.

The way Massachusetts law requires: in a separate account at a Massachusetts bank, with a receipt and a statement of the property’s condition.

We do. That includes key handover, a condition report with photos at move in and move out on every plan, and returning the deposit with any lawful deductions itemized.

Tenants can reach us 24/7. A burst pipe, no heat, an electrical or gas problem, a broken exterior door or a lockout is dealt with straight away, and we let you know what happened.

Vetted local contractors who are licensed where the work requires it and insured. If you have a contractor you trust, we can use them.

We work with you to control spending while protecting your investment. Routine repairs go to trusted local contractors at fair prices, and larger work is talked through with you, with quotes, before it goes ahead.

Yes. We coordinate snow and ice clearing for driveways, walkways and common areas, and lawn care and landscaping through the year. The cost of the work is paid from your rent and shown on your statement.

Every plan includes a condition report at move in and move out. Professional and Signature add bi-annual inspections, with photos in your owner portal.

Each plan is a percentage of the monthly rent, and every fee is published on our fees page, with a calculator that shows what you keep each month.

Repairs and upkeep are paid from the rent we collect, and every invoice appears on your statement. The leasing fee when we place a new tenant and the renewal fee are listed on our fees page.

No. Photography, the floorplan, listings and showings are included in your management fee on every plan.

Through your owner portal, which shows rent payments, invoices and a statement every month, on every plan.

On the Signature plan: up to 25 weeks of lost rent, up to $5,000 in eviction costs, up to $35,000 for malicious damage by a tenant and up to $15,000 for theft, subject to the policy terms.

Every property on the Signature plan with a monthly rent of $1,000 or more. There is no separate policy to buy.

Yes. Lost rent is paid on the lease rent up to $3,000 a month, and a $1,500 deductible applies to each malicious damage or theft claim. Full limits and conditions are on our rent protection page.

We chase late rent straight away and keep you updated at every step.

We coordinate the process with you and keep the notices, records and communication in order. Eviction cases in Massachusetts go through the courts, so we recommend working with a qualified landlord-tenant attorney, and we support them throughout. On Signature, cover pays eviction costs up to $5,000.

We document it with photos, arrange the repair and recover the cost from the tenant where the lease and the law allow, including from the security deposit. On Signature, malicious damage is covered up to $35,000, less the deductible.

A named point of contact who knows your property. They are your first call for anything about the home, the tenant or your statement.

Yes. Our North Shore Rent Index tracks asking rents, listings and days on market town by town, every month.